Returns & Exchanges.
We offer a 3 day money back refund on any goods not working or damaged in transit. We offer a 48 hour return policy on all other claims but please understand we charge a 30% restocking fee and ,due to the nature of the business we are in, refunds within our facility can take up to 15-30 business days to process. All sales are final.
|We stand behind our products. For any unworn, undamaged product, Double R Jewelry will exchange it. Please note the following:
- You have two (2) days from the shipment date to receive authorization for your return. Contact your Sales Associate to receive authorization for return.
- Only items purchased directly from Double R Jewelry can be returned;
- Once we receive your return, please allow up to fifteen (15) to thirty (30) business days to process your exchange;
- We will notify you by email once we have received and processed your exchange;
- To qualify for a return, the item must be in its original condition and inclusive of all packaging, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, and warranties as shipped by us. Items must be returned without blemishes, dings, scratches, or any indication that the product has been worn or sized in any manner; Items that have tags removed or show obvious signs of wear may be rejected for return.
- For any return not associated with damage we charge a 30% restocking fee; and
- The following products are not eligible for return: special orders, engraved items, custom products, final or promotional sales.
|There are certain products that cannot be returned. Please note the following:
- All sales for special orders, engraved, and custom made items are final sales and not returnable for any reason;
- Promotional and sale items are final sales and are not returnable for any reason;
- Any other items for which return authorization has not been issued within two (2) days of shipment date are final sales and are not returnable for any reason.
|From time to time we have to outsource watches and accessories from other sites, dealers and resellers. Please note that even though your watch may come from another seller we are to be the ones contacted for any issues, damages or returns, please note the following will VOID any return and expected refund with Double R Jewelry LLC:
- Contacting a third party to find out what we have paid or agreed to pay for a watch or accessories you ordered directly from us
- Contacting a third party to arrange refund and/or return. Please remember you are OUR customer, contacting anyone other then Double R Jewelry will void your return and refund.
Damage refers to the internals of the watch, dings, scratches, nicks from normal wear and tear do not justify damage as those happen from wear and use. Also note Double R Jewelry reserves the right to deny ANY return at ANYTIME for ANy reason.
Deposits and Invoices.
Due to the nature of the item we sell we can only hold jewelry for 48 hours. If invoice is not paid in full within 48 hrs any deposit will be forfeited by the buyer and not returned.